Online Services

Online Banking FAQ

What is Online Banking?

Online Banking is an added service we offer which allows customers to access accounts, make transfers, and view statements from the convenience of their home or wherever they have Internet access.

 

What are the requirements to access Online Banking?

  • You must have an active deposit account with Alliance Community Bank
  • Internet access
  • 16 years of age or older
  • Have an Internet browser with 128-bit encryption.

What is 128-bit encryption and do I need to have it?

128-bit encryption is a significant level of cryptography that is used to secure Internet transactions. The process of encryption hides data or the contents of a message in such a way that the original information can be recovered through a corresponding decryption process. The possibility of a brute-force decryption by another computer would be 2 to the power of 128. Yes, the browser you use must support 128-bit encryption.

Definitions:
  • Brute-force decryption- using a computer to exhaustively calculate and try every possible key one by one.
  • Key- a long sequence of bits used by encryption/decryption algorithms.


Why are my password and/or User ID not working?

Your password and User Id are both case sensitive. After three failed login attempts you are locked out of the Internet banking system.


How do I know that my Internet site and connection are safe?

You will notice when you navigate our website that there are a few visual assurances of safety. First, when you choose to sign in or login to Online Banking a notice will come on screen stating that “You are about to view pages over a secure connection”. Second, you will see in the address bar that the address has an extra “s” after the http. This “s” stands for a secure server site. Also, you will see a closed padlock in the lower right-hand corner of your monitor. If the padlock is open or not present you are not on a secure site.


What does Online Banking cost?

Online banking is offered at NO cost to all Alliance Community Bank customers.


Why am I unable to access my accounts?

Here are a few possibilities:

  • You are not an Alliance Community Bank customer
  • You do not have an active deposit account.
  • You have not accessed your accounts for 60 days thereby locking yourself out of service. This dormancy is a security feature.
  • Your access has been locked out due to entering the incorrect password 3 consecutive times.

If you need help resetting your password or reactivating your account please contact an Alliance Community Bank customer service representative and we'll get you back on track.


What do I do if I forget my password?

If you forget your password contact an Alliance Community Bank employee by phone or by e-mail. For security purposes we will only divulge your password information to you in person or by phone, since e-mail transactions are not considered secure.


Which Internet Browser should I use?

We recommend that you use the most up to date version of your preferred browser. For example:

  • Google Chrome
  • Apple/Mac Safari
  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Microsoft Edge


Will I be able to change my password?

Yes, when you receive your initial 16-character password after enrollment you will be forced to change your password to login. You can change your password as often as you would like.


How do I change my password?

To change your password you need to login like normal, click on “Services“, and then click on “Change Password“. Enter your old password, enter your new password twice, and then click “Submit“. Reminder- Passwords must be 6 characters in length and contain one alpha and one numeric/special character. The passwords are case sensitive.

How do I know if I would like Online Banking?

If you are unsure to whether or not you would like our Internet Banking product, please contact a Customer Service Representative to discuss the features and benefits.


What does my History show?

The history shows the transactions made for deposit accounts, CD's, and loans. Your most recent transactions will be displayed first. You will also be able to see ACH warehouse and pending proof transactions. The history screen will display the Current and Available Balances. The Running Balance will reflect all transactions that have a date in front of them.


How long will my Account History be stored for viewing?

Customers will be able to view their account histories on loans and CD's indefinitely. Deposit account histories will be stored for 90 days.


What do I do if I forget my User Id?

If you forget your User Id contact an Alliance Community Bank employee by phone or by e-mail. For security purposes we will only divulge your password information to you in person or by phone, since e-mail transactions are not considered secure.

If you have any additional questions, you can email us.