Same Values - Upgraded
Letter From the President
Dear Customer:
We are pleased to announce that we will be undertaking a significant technology upgrade over the weekend of Friday, April 10, through Monday, April 13. This initiative represents an important milestone in our ongoing commitment to strengthening our systems and providing you with the best possible tools to support your banking experience.
This upgrade will enhance several key areas, including our teller operations, new accounts process, debit card platform, and digital banking systems – bringing greater reliability, security, and efficiency across all our bank locations. During this transition, some services may be temporarily unavailable as our IT team completes the necessary installations and testing. We appreciate your patience and understanding as we work to minimize any disruption and ensure a smooth transition.
Alliance Community Bank Executive Management Team
Austin R. Hemberger, Josh M. Gronewold, Amy K. Logsdon,
and John L. Leinberger
We anticipate that all upgrades will be fully completed by the time we open on Monday morning, April 13. Ahead of the upgrade, we will share detailed instructions and updates, including any actions you may need to take once the new systems are live. If you have any questions or concerns, please do not hesitate to contact our customer support team.
Thank you for your continued loyalty and flexibility as we move forward with this important improvement. This project reflects our commitment to being All In for You and living out our Core Values – Community, Trust, Excellence, and Commitment.
We are excited about the new capabilities this upgrade will bring and look forward to continuing to serve you with excellence.
Sincerely,
John L. Leinberger
President/CEO
Upgrades At-A-Glance
System Upgrade Schedule
| Friday, April 10 | Saturday, April 11 | Sunday, April 12 | Monday, April 13 | |
|---|---|---|---|---|
| Branches | Open | Open | Closed | Open |
| Mobile Banking & Mobile Deposit | Unavailable | Unavailable | Unavailable | Available |
| Digital Banking & Bill Pay | Unavailable | Unavailable | Unavailable | Available |
| ATMs | Available | Available | Available | Available |
| Debit Cards | Available | Available | Available | Available |
| Checks | Available | Available | Available | Available |
| Person-to-Person Payments / Mobile Wallet Services | Our NEW Tap to Pay technology will be available upon activation of your new debit card. Due to changes in technology, Person-to-Person and Mobile Wallet services will be unavailable until May 5. | |||
What Do These Changes Mean For You?
As you explore this page, you’ll find clear information about the technology upgrades taking place April 10–13, along with the enhancements they will bring to your banking experience. These include improvements to teller operations, new account options, debit card services, and digital banking. We’ve also outlined any temporary service impacts so you know exactly what to expect as we complete this upgrade. Our goal is to keep you informed every step of the way — before, during, and after the transition — as we deliver new capabilities that reflect our commitment to excellence and to being All In for You.
